App Support

Getting Started

The Cairn Note app lets you manage assessments, events, resources and checklists on the go, using the same account you use on the web.

1. Download Cairn Note from the App Store.
2. Open the app and sign in with your existing Cairn Note email address and password.
3. If your device supports it, enable Face ID or Touch ID for faster, secure sign-in on future launches.

Don't have an account yet? You can sign up for free on our website.

Frequently Asked Questions

How do I sign in?

Use the same email address and password you use to sign in on the Cairn Note website. If you belong to an organisation, your access and permissions are exactly the same as on the web.

I've forgotten my password

Tap "Forgot password" on the sign-in screen, or reset it on the web via the password reset page. Once reset, sign in to the app with your new password.

Face ID / Touch ID isn't working

Make sure biometric unlock is enabled in the app's settings and that Face ID or Touch ID is set up in your device's iOS settings. You can always fall back to signing in with your email and password.

My data isn't showing or is out of date

Check that you have an internet connection and pull down to refresh. The app caches data on your device so it can work with limited connectivity, and re-syncs when you're back online.

How do I delete my account?

You can request account deletion at any time by emailing us at the address below, or by contacting your organisation administrator. See our Privacy Policy for details on how your data is handled.

Contact Us

Can't find what you need? Our team is happy to help. We aim to respond within two business days.

When contacting support, it helps to include your device model, iOS version, the app version (shown in the app's settings), and a short description of the issue.

Privacy & Terms

Your use of the app is covered by our Terms of Service and Privacy Policy.